Dragonfly.uk.com Privacy Policy

Dragonfly.uk.com (referred to in this policy as “we” or “our”) is committed to protecting your privacy. This privacy policy outlines how we use the information we collect about you and the steps we take to safeguard your privacy.

Our website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites, you should read their own privacy policies.

We will only use and record your personal data in accordance with current data protection legislation and this Privacy Policy.

How We Collect and Use Personal Information

The personal information we process is provided to us directly by you for several reasons:

• To create an account for you to provide a more personalised service suited to your preferences.
• To send you newsletters or information about products and services you have requested or that we think may interest you.

This information will be used by us or our agents to respond to your inquiry and administer the services you require.

With your prior consent, we may also contact you regarding other products and services we and selected partners offer that may be of interest to you.

We also collect information automatically when you visit our website. We may send you a Cookie, a small file placed on your computer’s hard disk that contains an anonymous unique identifier. When you visit our website, your IP address will be automatically logged with us.

We use Google Analytics to monitor site usage. This information helps us improve our website and services. Occasionally, we may share aggregated information with third parties for research and analysis, ensuring that it is processed in accordance with this policy and data protection laws.

These statistics are anonymous and cannot identify you individually.

You can configure your browser to reject cookies or remove them from your browser. By not disabling or deleting cookies, you consent to our use of them, although this may affect your website experience.

Legal Basis for Processing Personal Information

Under the General Data Protection Regulation (GDPR), we process your information based on:

• Your consent, which you can withdraw at any time by contacting [email protected]
• A contractual obligation.
• A legal obligation.
• A legitimate interest.

How We Store Your Personal Information

We implement appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, or disclosure. These measures include:

• IT access controls – ensuring only authorized personnel can access electronic information.
• Site access controls – restricting site access to authorized personnel.
• Comprehensive policies and procedures – outlining proper handling of your information.
• Ongoing training – providing data protection and IT security training to our staff.

The internet is inherently insecure, and we cannot guarantee the security of data transmitted online.

International Data Transfers

Due to the global nature of the Internet, the information you provide may be transferred to countries outside the European Economic Area (EEA) that do not have stringent data protections. We take steps to protect your information irrespective of location.

Retention of Personal Information

We retain your personal data only as long as necessary for the purposes stated in this policy, or as required by law.

Your Rights

You have several rights regarding your personal information, including:

• The right to request access to your data.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data when it is no longer needed.
• The right to opt out of marketing communications.

Right to Complain

If you are dissatisfied with how we handle your personal information, you have the right to complain to the ICO at 0303 123 1113.

Disclosure of Information

We may disclose your information to third parties to provide requested services, during business transactions, or for legal purposes. We will not sell or rent your information to third parties for marketing without your explicit consent.

Changes to Our Policy

We may update this policy and will post any changes on our website. Continued use of our services indicates your agreement to these changes.