Introduction
Dragonfly.uk.com (referred to in this policy as “we” or “our”) is committed to protecting your privacy. This privacy policy outlines how we use the information we collect about you and the steps we take to safeguard your privacy.
Our website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites, you should read their own privacy policies.
We will only use and record your personal data in accordance with current data protection legislation and this Privacy Policy.
How We Collect and Use Personal Information
The personal information we process is provided to us directly by you, typically through our contact form, if you choose to make an inquiry. This information will be used by us or our team to respond to your inquiry and administer the services you require.
We may also collect information automatically when you visit our website. This includes details about the device you are using (e.g., mobile or laptop), your IP address, and the pages you visit on our website. We use Google Site Kit to monitor website traffic, which helps us understand how users interact with our site (e.g., how many visitors visit the homepage or what pages are most popular). This information is anonymous and cannot identify you personally.
If you provide your contact information, such as through our contact form, we may use it to respond to your inquiry and may keep the information for internal use. We will not use this information for marketing purposes without your prior consent.
With your consent, we may contact you with newsletters, updates, or information about services that we and selected partners offer that may be of interest to you. You can withdraw your consent at any time by contacting us at [email protected].
Cookies
We use cookies to improve your website experience. A cookie is a small file placed on your device’s hard disk containing an anonymous unique identifier. When you visit our website, cookies collect information about your usage, which helps us optimize the site and tailor content to your preferences.
You can configure your browser to reject cookies or remove them, though this may affect your website experience. By continuing to use our website without adjusting your cookie settings, you consent to our use of cookies.
Legal Basis for Processing Personal Information
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
Your consent, which you can withdraw at any time by contacting us at [email protected].
A contractual obligation, where the data is necessary to fulfil a contract with you.
A legal obligation, where required by law.
A legitimate interest, such as improving our website based on analytics data collected through Google Analytics.
How We Store Your Personal Information
We implement appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, or disclosure. These measures include:
IT access controls – ensuring only authorized personnel can access electronic information.
Site access controls – restricting site admin access to authorized personnel.
Comprehensive policies and procedures – outlining proper handling of your information.
Ongoing training – providing data protection and IT security training to our staff.
Please note, the internet is inherently insecure, and while we take steps to protect your information, we cannot guarantee the security of data transmitted online.
International Data Transfers
Due to the global nature of the internet, the information you provide may be transferred to countries outside the European Economic Area (EEA) that may not have the same level of data protection laws. However, we ensure that any such data transfers are carried out in compliance with applicable data protection laws and are protected through contractual agreements such as Standard Contractual Clauses (SCCs).
Retention of Personal Information
We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. If you request deletion of your data, we will remove it from our records in accordance with applicable law.
Your Rights
You have several rights regarding your personal information, including:
The right to request access to your data.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your data when it is no longer needed.
The right to opt-out of marketing communications.
Right to Complain
If you are dissatisfied with how we handle your personal information, you have the right to complain to the Information Commissioner’s Office (ICO) at 0303 123 1113 or visit www.ico.org.uk.
Disclosure of Information
We may disclose your information to third parties to provide requested services, during business transactions, or for legal purposes. We will never sell or rent your information to third parties for marketing without your explicit consent.
Changes to Our Policy
We may update this policy from time to time. Any changes will be posted on our website. Continued use of our services indicates your agreement to these changes.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: [email protected]